Aces Physical Therapy wants to ensure you receive the highest quality of care possible. We’ve compiled answers to some of the most common questions we receive regarding insurance, below. Contact us today so we can accurately check your benefits and coverage and create an individualized treatment and payment plan to accommodate your needs according to your level of coverage.

Do I need a referral from my doctor?

In the State of Massachusetts, you are not required to visit your doctor first to get a written referral or prescription for physical therapy. Massachusetts is a “Direct Access” state, meaning that if you want to see a physical therapist, you can. However, your insurance company, and more specifically your plan, may limit your level of access to physical therapy.

Many insurance plans do not require any prior authorization or written referral for an initial examination or follow-up treatment with a physical therapist. Some insurances do require an authorization after an initial exam is performed to ensure medical necessity and subsequent coverage of follow-up treatment. In rare instances, an insurance plan will require an actual written referral or prescription from your doctor, and at times, your doctor may request to see you prior to beginning Physical Therapy.

Your physician will be notified and provided with a copy of any examination performed, and proper authorization will be obtained by Aces Physical Therapy prior to beginning treatment, if it is required by your insurance company.

Please call (508) 967-7938 so that we can accurately check your benefits and coverage requirements. Please have all of your insurance cards available and ready when you call.

What forms of insurance does Aces accept?

Aces Physical Therapy is in-network with the following carriers:

  • Aetna
  • Auto Insurance
  • Blue Cross Blue Shield of “Any State”
  • GIC Unicare
  • Harvard Pilgrim Health Care
  • Medicare
  • Medicare DME (Durable Medical Equipment)
  • Tufts
  • United Health Care (if managed by HPHC)
  • Workers Comp

Even if you do not see your insurance here, or if Aces Physical Therapy is not in network with your insurance, you can still use your insurance and receive treatment at Aces. While we cannot be in network with every insurance plan, we still work with and bill all insurance companies.

Will my insurance cover the cost of treatment?

To find out exactly how much of your treatment would be covered by insurance, please call Aces Physical Therapy and we can check your coverage and benefits with your insurance provider. Often, plans are managed by other in-network companies, and in addition, many plans provide out-of-network benefits. Some smaller or less common insurance companies make no distinction between in-network or out-of-network. Even when these distinctions do exist, there can be a minimal difference between in- and out-of-network benefits, and the effect this has on your coverage can be confusing.

Aces Physical Therapy has been dealing with insurance providers for over a decade and we can help you to understand your benefits.

Contact us today to get started.